Refund policy

TeeTime Store Returns Policy

At TeeTime, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a hassle-free returns process. Please review the following guidelines to understand our returns policy:

Return Period: You have 30 days from the date of delivery to initiate a return.

Eligibility for Returns:

• Items must be in their original condition and packaging.
• Items must not show any signs of wear, use, or damage.
• Apparel items should have all original tags and labels attached.

Return Options: You can choose one of the following options:

• Full Refund: Receive a full refund for the returned items.
• Exchange: Exchange your item for a different size or product.
• Store Credit: Receive a store credit that can be used for future purchases.

Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part. In case of a faulty or incorrect item, we will cover the return shipping costs.

Initiating a Return: To initiate a return, please contact our customer support team at info@teetime.au. Our team will provide you with instructions and the necessary details for your return.

Processing Time: Once we receive your return, we will process it within [X] business days. You will be notified by email when your return is processed, and the applicable refund, exchange, or store credit will be issued.

Exemptions: Certain items, such as personalized or custom-made products, may not be eligible for returns unless they are faulty or incorrect.

Please note that our returns policy is in compliance with Australian Consumer Law, and your statutory rights remain unaffected.

If you have any questions or concerns about our returns policy, please do not hesitate to contact our customer support team. We are here to assist you.

Thank you for choosing TeeTime.